The extra details...
You can read information about hair preparation for your appointment below. This information will also be included in your confirmation and reminder emails - if you have any queries regarding this please contact us prior to your appointment. You can also find information regarding our bookings, cancellations and other policies on this page.
OUR POLICIES, T&C's
Booking appointments
Appointments can be booked online through our booking system or in salon. We do not accept bookings via Instagram direct message or any other social media outlet. We require a deposit upon booking to secure your appointment, which will be deducted from the appointment total. You will receive a booking confirmation email and also a reminder email/text message the day before your appointment.
Your appointment
Please arrive promptly for your appointments start time. If you are late we may not have the time to complete your service. When you book online you will receive a confirmation email which will also contain hair preparation advice, please read this guidance regarding how to prepare for your appointment. You will receive a reminder email 48hrs before your appointment.
Preparing for your appointment
Please arrive for your appointment with your hair loose, in its natural curl pattern. Please ensure that your hair is dry, not straightened, and not in an 'up do' such as a bobble/clip/twist. We allow plenty of time for each appointment however we do ask that you hair is in a workable state when you arrive, if your hair requires extensive detangling we may have to reschedule your appointment or an additional service charge may apply. We send confirmation emails upon booking an appointment, please read this email as it will include details regarding preparation for your appointment. We can work with natural curly hair only, whether that be wavy, curly, kinky or coily; this means that unfortunately we cannot offer our services if your hair has been chemically treated (eg. relaxers, perms, Brazilian blow waves etc). If you're unsure what this means and whether your hair is suitable, please contact us and well be happy to advise you.
Rescheduling your appointment & Cancellations
Our online booking system will allow you to reschedule or cancel your appointment up to 4 days prior to your service start time. Your deposit will transfer to your new appointment. If you do not arrive for a booked appointment the full balance will be due.
We are happy to reschedule or cancel an appointment within the 4 days prior to the service start time, so please do send us a message via our contact form or email address if you need, we understand life happens! However a new deposit will have to be paid in order to secure another appointment.
Deposit
A £20-30 non-refundable deposit is required in order to book your appointment, this will be deducted from your appointment total.
If you need to reschedule you can do so by accessing your bookings on the member area of our website, your deposit will be transferred to your new booking providing you give at least 4 days notice. If you fail to give 4 days notice the deposit will be held and a further deposit will be required to book your next appointment. Please get in touch if you need assistance with this.
Your satisfaction
We want everyone to leave Absolute Curls with a smile on their faces. If for any reason you're not fully satisfied please let us know within a 24 hour period of your appointment and we will do our best to help you and rectify any issues, we do not offer refunds. You can reach us at info@absolutecurls.co.uk or by using our contact form.
Covid19
We are taking extra care with sanitising and cleaning in the salon. Our very small team are following government recommendations. We ask if you have a positive test before your appointment that you let us know - we will reschedule your appointment for as soon as possible.