Booking Appointments

Appointments can be booked through our online booking system or in the salon. We do not accept appointment bookings through Instagram, Facebook or other social media platforms.

A non-refundable booking fee is required to secure your appointment. This is deducted from the total cost of your service, with the remaining balance payable at your appointment.

Once your booking has been completed, you will receive a confirmation email containing important information about your appointment, including preparation instructions.

You will also receive a reminder before your appointment. Please ensure the contact details provided when booking are correct.

​

Your Appointment

Please arrive promptly and ready for your scheduled appointment time.

Our appointments are carefully timed. If you arrive late, we will do our best to accommodate you, but we may need to adapt your service depending on the time remaining.

If you arrive too late for your booked service to go ahead, the full cost of the appointment will be payable and a new appointment will need to be booked.

Please read your confirmation and reminder emails carefully and follow all preparation instructions.

​

Preparing for Your Curl Appointment

Please arrive with your hair:

• Clean and tangle-free – wash your hair on the day of your appointment or the day before.

• 100% dry – please do not arrive with damp or wet hair.

• Worn loose in its natural curl pattern – no ponytails, buns, clips, bobbles, twists or anything else that may alter your natural curl pattern.

• Free from heavy styling products – please avoid gels, mousses, oils and butters. Product-free hair or a small amount of light curl cream is fine.

• Not brushed or straightened – we need to see your natural curl pattern.

Please ensure your hair has been thoroughly detangled during your wash routine before your appointment.

​

Preparing for Your Colour Appointment

Full preparation instructions will be provided following your colour consultation.

Unless advised otherwise, please arrive with your hair:

• Clean and tangle-free

• 100% dry

• Worn loose in its natural curl pattern

• Free from styling products

• Not brushed or straightened

Please do not wear your hair in a ponytail, bun, clips, bobbles or twists before your appointment, as these can alter your natural curl pattern.

​

If Your Hair Has Not Been Prepared Correctly

We allow plenty of time for every appointment; however, your hair must arrive in a workable condition and be prepared according to our guidelines.

If your hair requires extensive detangling or has not been prepared correctly, we may not have sufficient time to complete your booked service.

Where reasonably possible, we will try to find a suitable solution. Depending on the additional time or work required, an additional service charge may apply. We will discuss this with you before carrying out any additional chargeable work.

If we are unable to proceed with the appointment because the preparation requirements have not been followed, the full cost of the booked appointment will be payable before another booking can be accepted.

​

Hair Suitable for Our Services

Absolute Curls specialises exclusively in naturally wavy, curly, coily and kinky hair.

We are unable to provide our curly cutting and styling services where the natural curl pattern has been chemically altered, for example through relaxers, perms or Brazilian blow-dries.

If you are unsure whether your hair is suitable for our services, please contact us before booking and we will be happy to advise.

​

Rescheduling & Cancelling Your Appointment

Our online booking system allows you to reschedule or cancel your appointment up to 96 hours (4 days) before your appointment start time.

If you reschedule with at least 96 hours' notice, your existing booking fee will transfer to your new appointment.

If you need to cancel or reschedule within 96 hours, please contact us as soon as possible. We understand that circumstances can change; however, your existing booking fee will not transfer and a new booking fee will be required to secure another appointment.

If you do not attend your appointment without cancelling, the full cost of the booked service will be payable before another appointment can be accepted.

These terms do not affect your statutory consumer rights.

​

Booking Fees

A non-refundable booking fee is required to secure your appointment and reserve the allocated time in our diary.

Your booking fee is deducted from the total cost of your service.

If you reschedule with at least 96 hours' notice, your booking fee will transfer to your new appointment.

If you cancel your appointment, the booking fee is not normally refundable. If you reschedule with less than 96 hours' notice, your existing booking fee will not transfer and a new booking fee will be required.

Our cancellation terms are intended to reflect the time reserved for your appointment and the losses that may arise when appointment time cannot be rebooked. Nothing in these Terms & Conditions affects any rights you may have under consumer law.

When paying your booking fee online, we ask payment providers to display Absolute Curls on your bank statement. However, we cannot control the final statement description used by your bank and in some cases you may see Wix.com instead.

​

If Absolute Curls Needs to Cancel Your Appointment

On rare occasions, we may need to cancel or rearrange an appointment due to illness, unforeseen circumstances or circumstances outside our reasonable control.

If we need to cancel your appointment, we will contact you as soon as reasonably possible and offer to transfer your booking fee to a suitable alternative appointment.

If we cancel your appointment and a suitable alternative cannot be arranged, any payment due back to you will be refunded.

You will not lose your booking fee as a result of a cancellation made by Absolute Curls.

​

Refunds

Booking fees are not normally refundable where a client chooses to cancel an appointment, subject to your statutory consumer rights.

Where appropriate, we may offer to transfer your booking to another appointment in accordance with our rescheduling policy.

If Absolute Curls cancels your appointment and an alternative appointment cannot be agreed, any payment due back to you will be refunded.

Nothing in this policy limits or excludes any rights or remedies you may have under UK consumer law.

​

Late Arrivals & Missed Appointments

Please allow sufficient time for your journey and arrive ready for your scheduled appointment.

If you are late, we will always try to accommodate you where reasonably possible. Depending on the time remaining, your service may need to be adapted.

If there is insufficient time to safely or properly complete your booked service, we may be unable to proceed. In this situation, the full cost of the booked appointment will be payable.

If you do not attend a booked appointment without cancelling, the full appointment balance will be payable before another booking can be accepted.

​

Your Satisfaction

We want you to be happy with your experience at Absolute Curls.

If you have any concerns about your service, please contact us as soon as possible so that we have the opportunity to understand what has happened and, where appropriate, put things right.

For curl services, please contact us within 48 hours of your appointment.

For colour services, please contact us within 14 days of your appointment.

Please provide details of your concern and, where helpful, photographs so that we can assess the issue.

Where appropriate, we may invite you back to the salon so we can assess your hair and determine the most suitable way to resolve the concern.

These timeframes help us assess issues promptly but do not affect your statutory consumer rights.

You can contact us at info@absolutecurls.com or through the Contact page on our website.

​

Children & Accompanying Guests

Absolute Curls is a small salon and we kindly ask clients to attend their appointment alone wherever possible. This helps us maintain a calm, comfortable environment and ensures there is sufficient space for everyone.

Children under 16 must be accompanied by one responsible adult and cannot be left unattended in the salon.

If you need someone to accompany you because of accessibility requirements, additional needs or other circumstances, please contact us before your appointment so we can make appropriate arrangements.

​

Accessibility & Appointment Adjustments

We want our services to be as accessible and comfortable as reasonably possible.

If you require an adjustment to your appointment, including accessibility support, a quieter experience or changes to the way we communicate with you, please contact us before your visit.

We will discuss your requirements with you and, wherever reasonably possible, make appropriate adjustments.

​

Colour Services & Patch Testing

New colour clients must complete the required consultation process before their first colour appointment.

Where a patch test is required, this must be completed within the timeframe advised by the salon before your colour service. We may be unable to carry out your colour appointment if the required consultation, patch testing or other safety requirements have not been completed.

Please tell us about any relevant allergies, sensitivities, previous reactions or changes that may affect the suitability or safety of your colour service.

We reserve the right not to proceed with a colour service where we reasonably believe it would be unsafe to do so.

​

Client Records & Privacy

When you book or receive a service from Absolute Curls, we collect and use personal information where necessary to manage your booking, provide your services, maintain appropriate client records and meet our legal, regulatory and insurance obligations.

The lawful basis on which we process your information will depend on the purpose for which it is being used and is explained in our Privacy Policy.

Where we require your consent for a particular use of your information, we will ask for this separately where appropriate.

Please see our Privacy Policy for further information about how we collect, use, store and protect your personal information and your data protection rights.

​

Agreement to These Terms

By completing a booking with Absolute Curls, you confirm that you have had the opportunity to read and agree to the Terms & Conditions applicable to your appointment.

Please ensure that the information you provide when booking is accurate and let us know about anything relevant to your service, including allergies, sensitivities or accessibility requirements.

These Terms & Conditions do not affect your statutory rights.

​

Contact Us