Absolute Curls

Policies & Terms and Conditions

Last updated: 19 October 2026

Welcome to Absolute Curls.

We want every client to enjoy a professional, comfortable and personalised experience. Our appointments are carefully planned to allow sufficient time for each service, and we ask all clients to familiarise themselves with our Terms and Conditions before booking.

These terms explain our booking arrangements, preparation requirements, cancellation policy and other important salon information.

By completing a booking, you agree to the Terms and Conditions applicable to your appointment. Nothing in these terms affects your statutory consumer rights.

 

1. Booking Appointments

Appointments can be booked through our website or directly in the salon.

We do not accept bookings through Instagram, Facebook or other social media platforms.

A booking fee is required to secure an appointment. The amount will be displayed during the booking process and deducted from the total service price, with the remaining balance payable at your appointment.

You will receive a booking confirmation email containing important appointment information, including preparation instructions. A reminder will also be sent before your appointment.

Please ensure your contact details are accurate and check your emails, including your junk folder.

Appointments are allocated specifically to your chosen stylist. Please ensure you book the appropriate service so that sufficient time is reserved.

 

2. Booking Fees

A booking fee is required to secure your appointment and reserve the allocated time with your chosen stylist.

Booking fees form part of the total service price and are deducted from the balance payable at your appointment.

Booking fees are normally non-refundable.

However, if you reschedule your appointment with at least 96 hours' notice, your existing booking fee will transfer to your new appointment.

If you choose to cancel rather than reschedule, your booking fee will normally be retained, subject to applicable consumer law and the requirement that any amount retained is fair and proportionate to the reasonable financial loss resulting from the cancellation.

If you cancel or request to reschedule with less than 96 hours' notice, your original booking fee will normally be retained and a new booking fee will be required to secure another appointment.

Additional cancellation charges may apply where justified, as explained in Section 4.

Booking fees will be refunded where required by law, including where Absolute Curls cancels an appointment and you do not accept an alternative date.

We do not offer discretionary refunds as standard. Any request for a refund will be considered in accordance with our Terms and Conditions and applicable consumer law.

 

3. Rescheduling and Cancelling Appointments

We require a minimum of 96 hours' notice to reschedule an appointment without losing your existing booking fee.

96 hours or more before your appointment

You may reschedule your appointment online through your member account. Your existing booking fee will transfer to your new appointment, so there is no need to pay another booking fee.

If you choose to cancel rather than reschedule, your booking fee will normally be non-refundable, subject to your statutory rights and the requirement that any amount retained is fair and proportionate.

Less than 96 hours before your appointment

Online rescheduling and cancellation will no longer be available.

Please contact us as soon as possible if you cannot attend.

Your original booking fee will normally be retained, and a new booking fee will be required to secure another appointment.

An additional reasonable cancellation charge may apply where justified by the financial loss arising from the missed appointment.

Any booking fee already retained will be taken into account when calculating an additional charge so that the same loss is not recovered twice.

We understand that unexpected circumstances arise and will consider individual situations fairly.

How to manage your appointment

Appointments can be rescheduled online up to 96 hours before the appointment start time.

1. Log in to our website.

2. Select your name or profile.

3. Choose My Bookings.

4. Select the appointment you wish to manage.

If you did not create an account when booking, you can register using the same email address used for your appointment. Your existing bookings should then appear in your account.

Our cancellation policy is intended to protect appointment time reserved for clients and the livelihoods of our salon professionals.

Nothing in this section excludes any statutory cancellation rights that may apply to your booking.

 

4. Missed Appointments, Late Arrivals and Cancellation Charges

Every appointment at Absolute Curls is allocated a dedicated amount of time with your chosen stylist, often between one and three hours.

Our stylists are self-employed professionals whose income depends on the appointments they carry out. Each appointment reserves both the stylist's working time and dedicated salon facilities for the duration of the booked service.

When an appointment is missed or cannot proceed at short notice, that time and space will often be impossible to reallocate. This can result in a substantial financial loss to both the stylist and the salon.

We ask clients to respect their appointment times and provide as much notice as possible if they are unable to attend.

Late arrivals

If you arrive late, we will endeavour to accommodate you. Depending on the time remaining, we may need to adapt your service.

Where there is insufficient time to carry out the booked service safely and effectively, we may be unable to proceed.

Missed appointments

If you do not attend your appointment, arrive too late for the service to proceed, or fail to meet essential preparation requirements to the extent that the service cannot reasonably or safely be carried out, a reasonable cancellation charge may apply.

Depending on the circumstances, this charge may be up to 100% of the booked service price.

Any charge will reflect the reasonable financial loss arising from the missed appointment, taking account of:

• The appointment time reserved and lost.

• The financial impact on the salon and relevant stylist.

• Costs saved because the service was not carried out.

• Whether the appointment could reasonably be filled.

• Whether an alternative service could be provided.

• Any booking fee or other payment already received.

• The individual circumstances of the cancellation.

We will not seek to recover the same loss twice or impose a disproportionate charge.

Where an outstanding charge is reasonably due, we may ask for it to be settled before accepting another appointment.

These provisions are intended to protect valuable appointment time and the livelihoods of our salon professionals rather than penalise clients.

 

5. Preparing for Your Curl Appointment

Correct preparation is essential for our specialist dry curly cutting techniques.

Please arrive with your hair:

• Clean and tangle-free: Wash your hair on the day of your appointment or the day before.

• Completely dry: Your hair must be 100% dry.

• Worn loose: No ponytails, buns, clips, bobbles, twists or other styles that alter your natural curl pattern.

• Free from heavy styling products: Avoid gels, mousses, oils and butters. Product-free hair or a small amount of light curl cream is suitable.

• In its natural curl pattern: Do not brush or straighten your hair before your appointment.

Please thoroughly detangle your hair during your wash routine.

We need to see your natural curl pattern and assess your hair accurately before cutting.

Detailed preparation instructions are provided on our website and in appointment communications.

 

6. Preparing for Your Colour Appointment

Full preparation instructions will be provided following your colour consultation.

Unless advised otherwise, please arrive with your hair:

• Clean and tangle-free.

• Completely dry.

• Worn loose in its natural curl pattern.

• Free from styling products.

• Not brushed or straightened.

Please avoid ponytails, buns, clips, bobbles or twists before your appointment.

Additional instructions may apply depending on your planned colour service.

 

7. Incorrect Hair Preparation

Our preparation requirements are an important part of providing safe, effective and professional curly hair services.

If your hair requires extensive detangling, has been heavily coated in products or has otherwise not been prepared according to the instructions provided, we may not have sufficient time to complete your booked service.

We will always endeavour to find a practical solution where reasonably possible.

Depending on the circumstances, we may offer to adapt your service, carry out additional preparation work where time permits or discuss alternative arrangements.

If additional work or a different service would involve an extra charge, we will explain this and obtain your agreement before proceeding.

Where essential preparation requirements have not been followed and the booked service cannot reasonably or safely proceed, the appointment may be treated as a late cancellation.

A reasonable charge may then apply in accordance with Section 4, taking account of the circumstances and financial loss incurred.

We recognise that individual situations vary and will assess them fairly.

 

8. Hair Suitable for Our Services

Absolute Curls specialises in naturally wavy, curly, coily and kinky hair.

Our specialist curly cutting and styling services are designed for natural curl patterns.

Hair that has been chemically straightened, relaxed or otherwise significantly altered may not be suitable for our techniques.

We do not offer perming or chemical straightening services.

If you are unsure whether your hair is suitable, please contact us before booking.

 

9. Colour Services and Patch Testing

New colour clients must complete the required consultation process before their first colour appointment.

For clients new to Absolute Curls, a New Client Curl Transformation is also required before booking a colour service.

Colour appointments are arranged separately following the consultation and any necessary patch testing.

Where required, patch testing must be completed within the timeframe advised by the salon, in accordance with relevant product instructions and safety requirements.

A new patch test may be required where more than six months have passed since your previous colour service, or where other circumstances make retesting necessary.

Please inform us of any allergies, sensitivities, previous reactions, changes in health or other information that could affect the suitability or safety of your colour service.

We may decline or postpone a colour service where we reasonably believe proceeding would be unsafe.

If a service cannot proceed because a client has not completed a clearly communicated, essential requirement, our cancellation provisions may apply where fair and legally appropriate.

Where a service cannot safely proceed for reasons outside the client's reasonable control, we will assess the circumstances individually.

 

10. Children and Accompanying Guests

Absolute Curls is a small salon, and we kindly ask clients to attend their appointments alone wherever possible.

This helps us maintain a calm and comfortable environment and ensures there is sufficient space for everyone.

Children under 16 must be accompanied by one responsible adult and cannot be left unattended in the salon.

If you require someone to accompany you because of accessibility needs, disability or other circumstances, please contact us so we can discuss suitable arrangements.

 

11. Accessibility and Appointment Adjustments

We want our services to be accessible, welcoming and comfortable.

If you require an adjustment to your appointment, including accessibility support, a quieter experience, additional communication support or other reasonable adjustments, please contact us before your visit where possible.

We will discuss your requirements and make reasonable adjustments in accordance with our legal obligations.

 

12. If Absolute Curls Needs to Cancel

On rare occasions, we may need to cancel or rearrange an appointment due to illness, unforeseen circumstances or events outside our reasonable control.

We will contact you as soon as reasonably possible and offer a suitable alternative appointment where available.

If we cancel your appointment and you do not wish to accept an alternative date, we will refund payments made for the service that we are unable to provide.

You will not lose your booking fee because Absolute Curls has cancelled your appointment.

This does not affect any additional rights or remedies available under applicable consumer law.

 

13. Your Satisfaction and Consumer Rights

We take pride in our work and want every client to enjoy their experience at Absolute Curls.

If you have concerns about a service, please contact us as soon as possible so we can understand the issue and discuss an appropriate resolution.

For curl services, we ask that you contact us within 48 hours.

For colour services, we ask that you contact us within 14 days.

These are requested reporting times to help us assess concerns promptly. They are not deadlines for exercising your statutory consumer rights.

Please provide details of your concern and, where helpful, photographs.

Where appropriate, we may invite you back to the salon to assess your hair and discuss how best to resolve the issue.

Under the Consumer Rights Act 2015, services must be provided with reasonable care and skill. Where a service does not meet the applicable legal requirements, you may be entitled to remedies such as repeat performance or a price reduction.

We will assess concerns fairly and in accordance with applicable consumer law.

Contact: info@absolutecurls.com

 

14. Refunds

Absolute Curls does not offer discretionary refunds as standard for cancelled appointments, booking fees or completed services.

Booking fees are normally non-refundable, with the option to transfer the fee to a new appointment when rescheduling with at least 96 hours' notice.

Cancellation charges and retained booking fees are subject to applicable consumer law and must be fair and proportionate to the circumstances.

Where Absolute Curls cancels a service that cannot be provided and no alternative is agreed, payments for that service will be refunded.

Where a completed service does not meet the standards required by law, we will provide any remedy to which the client is legally entitled.

A change of mind or dissatisfaction with a result does not automatically create an entitlement to a refund where the service has been provided with reasonable care and skill and in accordance with the agreed service.

Nothing in these Terms and Conditions excludes or restricts your statutory consumer rights.

 

15. Client Information and Privacy

We collect and process personal information where necessary to manage appointments, provide services, maintain appropriate treatment records and meet relevant legal and business obligations.

Authorised salon professionals, including self-employed stylists, may access relevant client records for legitimate appointment and treatment purposes.

Our Privacy Policy explains how information is collected, used, stored and protected, including information relating to allergies, sensitivities and patch testing.

Booking an appointment does not automatically give Absolute Curls permission to use identifiable client photographs for advertising or social media.

Where promotional photography permission is required, we will request it separately.

Please refer to our Privacy Policy for further information about your data protection rights.

 

16. Salon Communications

Appointment confirmations, reminders and preparation instructions are sent using the contact details provided when booking.

Please ensure these details are accurate.

Clients are responsible for familiarising themselves with the preparation requirements relevant to their service. If you do not receive an expected email, please contact us before your appointment.

We also offer optional marketing communications, including appointment release updates and salon news.

Marketing subscriptions are managed separately from essential appointment communications.

Our WhatsApp updates service is not monitored as a general client enquiry channel. Please use our website contact form or email for enquiries requiring a response.

 

17. Agreement to These Terms

By completing a booking with Absolute Curls, you confirm that you have had the opportunity to read and agree to the Terms and Conditions applicable to your appointment.

Please ensure that all information provided when booking is accurate and inform us of anything relevant to your service, including allergies, sensitivities or accessibility requirements.

These Terms and Conditions are intended to provide clear and fair arrangements for clients and salon professionals.

Nothing in these terms excludes or restricts any statutory rights that cannot lawfully be excluded or restricted.

 

18. Contact Us

Absolute Curls
66 Town Street
Horsforth
Leeds
LS18 4AP

Email: info@absolutecurls.com
Website: www.absolutecurls.com

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Please contact us through our website contact form or by email if you have any questions about these Terms and Conditions.