Faq's | Absolute Curls

FAQ'S

How can I contact you?

You can find all our contact details on our Contact page.

All appointments are managed through our online booking system. We recommend creating a member account so you can easily view and manage your bookings online, including rescheduling where permitted.

How do I book an appointment as a new client?

Please create an account and select the appropriate service, then follow the Book Now buttons to view our live availability and complete your booking online.

If no appointments are showing, this means we are currently fully booked for that service.

We release appointments periodically and always notify our mailing list in advance of a new diary release, so we recommend joining our mailing list for updates.

Once your booking is complete, you will receive a confirmation email containing important information about your appointment and how to prepare.

New clients should book the appropriate first appointment for their age:

Ages 11+ – New Client Curl Transformation
Ages 8–10 – Kids Curl Transformation
Ages 7 and under – Choose the appropriate children's service

Please see our service descriptions for full details.

Which service should I book as a new client?

New clients should book the appropriate first appointment for their age:

Ages 11+ – New Client Curl Transformation
Ages 8–10 – Kids Curl Transformation
Ages 7 and under – Choose the appropriate children's service

Please see our service descriptions for full details.

Our New Client Curl Transformation gives us the time needed to get to know you, your curls and your goals. It includes:

An in-depth consultation
Our specialist dry curly cut
Cleansing and conditioning
Treatments where needed
Styling and diffusing
Personalised product and curl-care advice

Your cut is tailored to your individual curl pattern, texture and desired shape. We'll also guide you through caring for and styling your curls at home.

If you require any adjustments to help you access or feel comfortable during your appointment, please contact us. We're always happy to discuss your needs.

Do you ever release additional appointments?

Yes. Appointments are released according to availability, and additional or last-minute appointments can sometimes become available due to cancellations or changes to our diary.

For planned diary releases, we recommend joining our mailing list, as subscribers are notified in advance.

For last-minute availability and cancellations, follow us on Instagram and Facebook @absolute.curls, as we regularly share available appointments there.

We also share appointment availability with our WhatsApp subscribers, so this is another great way to keep up to date with appointments as they become available.

Can I book several months in advance?

Our diary is released in blocks rather than remaining open indefinitely.

Please join our mailing list to be notified in advance when new appointment dates are released.

If you're hoping to book for a special occasion and the date you need isn't currently available online, please contact us and we'll do our best to help.

How do I book as an existing client?

All appointments are available to book through our online booking system.

If you're having difficulty booking online, please contact us via our Contact page. Let us know which service you'd like and any dates you're available, and we'll do our best to help.

Do you offer services for children?

Yes. Children are very welcome at Absolute Curls.

Please see our Services page for our children's services and the appropriate appointment for their age.

Do you offer colour services?

Yes. Please see our Colour Services page for more information.

All new colour clients must first have completed a New Client Curl Transformation with Absolute Curls before booking a Colour Consultation.

A consultation and patch test are required before your first colour appointment.

Where can I park?

There is a pay-to-park car park to the rear of the salon which accepts online payment only. Free car parks and on-street parking are also available further along Town Street.

Horsforth railway station is less than one mile away and has direct services from Leeds. Several bus routes also stop close to the salon.

Absolute Curls
66 Town Street
Horsforth
Leeds
LS18 4AP

Do you have wheelchair access?

Yes. We have a ramp to our front door and can provide our services from your wheelchair if required.

Please contact us when booking so we can discuss your requirements and make any appropriate adjustments before your visit.

Our salon is located in an older building and, unfortunately, our bathroom is not wheelchair accessible.

Can I bring someone with me to my appointment?

As Absolute Curls is a small salon, we kindly ask clients to attend their appointment alone wherever possible. This helps us maintain a calm, comfortable environment and ensures we have enough space for everyone.

Children under 16 must be accompanied by one adult. Children cannot be left unattended in the salon.

If you need someone to accompany you because of accessibility, additional needs or other circumstances, please contact us before your appointment so we can make the appropriate arrangements.

Do you offer quiet appointments or reasonable adjustments?

Yes. We understand that everyone has different needs and we want your visit to feel as comfortable as possible.

If you would benefit from adjustments to your appointment, including a quieter experience, accessibility support or changes to the way we communicate with you, please contact us before your visit.

Wherever possible, we'll work with you to make appropriate adjustments.

What is your cancellation and rescheduling policy?

Appointments can be cancelled or rescheduled online through your account up to 96 hours (4 days) before your appointment.

If you cancel or reschedule within 96 hours of your appointment, a new booking fee will be required before another appointment can be booked.

If you do not attend your appointment, or arrive too late for your booked service to go ahead, the full cost of the appointment will be payable.

Full details can be found in our Terms & Conditions, which you agree to when making your booking.

What happens if I'm running late?

Please allow plenty of time for your journey and aim to arrive ready for your scheduled appointment time.

Our services are carefully timed and running late can affect both your appointment and the clients booked after you. If you arrive late, we will always do our best to accommodate you, but we may need to adapt your service depending on the time remaining.

If you arrive too late for your appointment to go ahead, the full cost of the booked service will be payable and a new appointment will need to be booked.

What is the booking fee?

A non-refundable booking fee is required when making an appointment. This secures your booking and is deducted from the remaining cost of your service.

If you reschedule within the permitted notice period, your booking can be moved in accordance with our Terms & Conditions.

If you cancel or reschedule within 96 hours of your appointment, a new booking fee will be required to make another booking.

Please see our full Terms & Conditions for further details.

How should I prepare for my curl appointment?

Please arrive with your hair:

Clean and tangle-free – wash your hair on the day of your appointment or the day before.
100% dry – please do not arrive with damp or wet hair.
Worn loose and naturally curly – no ponytails, buns, clips, bobbles, twists or anything else that may disturb your natural curl pattern.
Free from heavy styling products – please avoid gels, mousses, oils and butters. Product-free hair or a small amount of light curl cream is fine.
Not brushed or straightened – we need to see your natural curl pattern.

Please detangle your hair thoroughly during your wash routine before your appointment.

How should I prepare for my colour appointment?

Full preparation instructions will be provided following your colour consultation.

Unless advised otherwise, please arrive with your hair:

Clean and tangle-free
100% dry
Worn loose in its natural curl pattern
Free from styling products
Not brushed or straightened

Please do not wear your hair in a ponytail, bun, clips, bobbles or twists before your appointment, as these can alter your natural curl pattern.

What happens if my hair isn't prepared correctly?

We allow plenty of time for every appointment, but your hair must arrive in a workable condition and prepared according to our guidelines.

If your hair requires extensive detangling or hasn't been prepared correctly, we may not have enough time to complete your booked service.

Where possible, we'll find a suitable solution; however, additional service charges may apply. If we're unable to proceed and your appointment needs to be rescheduled, the full cost of the original appointment will be payable before another booking can be accepted.

Please read your booking confirmation email carefully, as it contains full preparation instructions for your appointment.

What hair types do you work with?

We specialise exclusively in naturally wavy, curly, coily and kinky hair.

We are unable to provide our curly cutting and styling services on hair where the natural curl pattern has been chemically altered, for example by relaxers, perms or Brazilian blow-dries.

If you're unsure whether your hair is suitable for our services, please contact us before booking and we'll be happy to advise.

How will my booking payment appear on my bank statement?

We request that your payment appears as Absolute Curls on your bank statement.

However, the final statement description is controlled by your bank or payment provider, so in some cases you may see Wix.com instead.

Do you offer refunds if I cancel my appointment?

Our booking fees are non-refundable and secure the time reserved specifically for your appointment.

If your plans change, you can reschedule your appointment online up to 96 hours (4 days) before your appointment, in accordance with our cancellation policy. Your booking will be moved rather than cancelled and refunded.

If you cancel or reschedule within 96 hours of your appointment, a new booking fee will be required before another appointment can be booked.

If Absolute Curls needs to cancel your appointment, we will offer to reschedule your booking or, where appropriate, refund any payment due to you.

Nothing in our cancellation or refund policy affects your statutory consumer rights. Please see our full Terms & Conditions for further information.